Refund policy

Last updated: August 21, 2026

Thank you for shopping with us! Because our products are made to order, we have a specific return and refund policy designed to keep things fair for both our customers and our small business.

Order Cancellations

Because our products are made to order, orders may be sent to production shortly after they are placed.

If you need to cancel or change your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered production.

If your cancellation request is received before your order enters production, we may be able to cancel the order and issue a refund.

Once an order has entered production, cancellation may no longer be possible.

Returns

We do not accept returns or exchanges for buyer's remorse, incorrect size selection, incorrect color selection, or simply changing your mind, since our products are custom-made for each order.

Please carefully review the product description, size chart, colors, and other product details before placing your order.

Damaged, Defective, or Incorrect Items

We want you to be completely satisfied with your purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photos showing the issue

  • Photos of the packaging, if applicable

We will review the issue and, when appropriate, provide a replacement or refund.

Because our products are fulfilled on demand, we may require photographic evidence before approving a replacement or refund.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If an order is returned to us or the fulfillment provider because the customer entered an incorrect or incomplete address, we may be unable to provide a refund.

If the package is returned and you would like it reshipped, you may be responsible for the additional shipping cost.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are generally not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost in transit, please contact us so we can help investigate the shipment.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Printful Fulfillment

Our products are fulfilled by Printful, a third-party print-on-demand and fulfillment provider. Products are made specifically for each customer after an order is placed.

Because of this, we generally cannot accept standard returns or exchanges unless the item is defective, damaged, incorrectly fulfilled, or otherwise qualifies for a refund or replacement under this policy.

Contact Us

If you have a problem with your order, please contact us as soon as possible. We're happy to review the situation and determine the best solution.

Email: store@childrenshealthdefense.org

Please include your order number in your message so we can assist you as quickly as possible.

Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.